These reports were produced by LibQUAL+ for Florida State University Libraries. LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries. For more information, visit www.libqual.org.
The above image comes from the most used words in comments included on the 2015 LibQual Lite survey. The comments were made by FSU students, faculty, and staff.