Employees who are consistently courteous is a top five desire for all three groups.
Between graduates and faculty they also share 3 desires in their top five: making electronic resources accessible from my home or office, a library web site enabling me to locate information on my own, and making information easily accessible for independent use. (just ranked mean scores).
Commonality amongst all three groups: Easy to use access tools that allow me to find things on my own
The purple is what undergraduates and graduates students can agree on: quiet space, library space that inspires study and learning, and making electronic resources accessible from my home or office
Commonalities between graduates and faculty: A library web site enabling me to locate information on my own.
The gap between perceived and desired refers to the questions that had the greatest disparity between what quality was desired and what quality the library actually provided.
Total Responses N=2,646
n=1549 / 2646 = 58.5% of survey responses
n=1,549 / 32,621 (~5% of the undergraduate student population)
n=615 / 2646 = 23.2% of survey responses
n=615 / 7,713 (~8% of the graduate student population)
n=214 / 2646 = 8.1% of survey responses
n= 214 / 2,180 (~10% of the faculty population)
The full report can be read here (PDF)